Project area

Rybnik and surrounding area / organisational development
We Support You – Face to Face with Words
PROO (Priority 2)
Project summary
Implementation period
Funding programme
PROO (Priority 2)
NIW-CRSO
Funding amount
Own contribution
Top outcomes
Organizations supported
3 organizations (2025 target)
Intermediate value 2024: 1; target value 2025: 3.
On-site support
200 people (2025 target)
Intermediate value 2024: 100; target value 2025: 200.
Asynchronous online support
400 people (2025 target)
Intermediate value 2024: 200; target value 2025: 400.
About the project
“We Support You – Face to Face with Words” is a counselling project planned for 2024–2025, aiming to combine in-person support with a modern form of online counselling. The project builds on the association’s existing activities and expands them into new areas and tools available to a wider audience.
At the heart of the project is service accessibility: direct consultations in Rybnik and the surrounding area, as well as asynchronous online counselling. This way, support is intended to reach both local residents and people from other parts of Poland.
Process
The action plan is based on two main pillars. The first is in-person counselling delivered from January 2024 through the end of 2025, covering employment, legal, psychological, consumer, and health-promotion areas.
The second pillar is online counselling, launched from June 2024. It involves creating educational materials, publishing content on social media, and running a platform for asynchronous counselling where users can ask questions and receive answers from experts.
The project assumes regular adjustment of content to the needs reported by recipients and combining educational activities with real advisory support. As a result, the working model is intended to be flexible, practical, and scalable.
Results
Key metrics and outcomes
Organizations supported
3 organizations (2025 target)
Intermediate value 2024: 1; target value 2025: 3.
On-site support
200 people (2025 target)
Intermediate value 2024: 100; target value 2025: 200.
Asynchronous online support
400 people (2025 target)
Intermediate value 2024: 200; target value 2025: 400.
Educational publications
30 materials (2025 target)
Intermediate value 2024: 15; target value 2025: 30.
Project volunteers
6 people (2025 target)
Intermediate value 2024: 3; target value 2025: 6.
Online consulting platform
1 platform
Intermediate value 2024: 1; target value 2025: 1.
Scope of counselling
5 areas
Career, legal, psychological, consumer and health-promoting.
Impact
What changed thanks to the project
The project’s key results were defined in two stages: an intermediate level for 2024 and a target level for 2025. The target values assume support for 3 organisations, 200 people in person, and 400 people online in an asynchronous model.
In communication and education, the plan includes releasing 30 asynchronous publications and engaging 6 volunteers to support implementation. A key infrastructure result is also the creation and maintenance of an online platform for asynchronous counselling.
The long-term effect is intended to be greater availability of free counselling, better alignment of support formats with the needs of different social groups, and lasting strengthening of the organisation’s capacity in the area of counselling services.











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